Archive of the 'Digital marketing strategy and planning Word template' page which was unfortunately deleted from the Smart Insights website in late 2019 and has now been republished by internet recovery program at Lolly Co.

Originally published 11 June 2019.

By Dave Chaffey | 11 Jun, 2019

Use our digital strategy template based around the RACE Planning Framework to get ahead in your digital marketing

The first edition of my book 'Internet Marketing: Strategy, Planning and Implementation' from 2001 included a popular template for creating what we then called an Internet marketing plan.

Today, marketers are understandably even more hungry for guidance, given the importance of online audiences and digital media for driving leads and sales. Yet, our research on managing digital marketing shows that as many as 50% of businesses don't have a digital marketing plan. That's either integrated into their marketing plan or as a separate roadmap for digital transformation.

We have now updated the original plan in my book to create a free to download digital strategy template based on the Smart Insights RACE Planning framework. This template is based on over 15 years' experience of creating and reviewing digital marketing plans for companies and helping students develop them.

Get started with our free digital marketing plan template

Learn how to structure a digital plan when you download our 10-page A4 PDF digital strategy template. It will show you the essential online marketing activities that you must work on.

Sign up to Smart Insights Free membership download the free digital strategy planning template »

image of the cover of the planning template

Download our Free Resource – Digital marketing plan template

This popular digital marketing strategy template will give you a structure for applying the Smart Insights RACE planning framework to help you rapidly create an integrated digital marketing plan for your business.

Access the Free digital marketing plan template

If you're already a member you can download this template when signed in:

Download the free digital strategy planning template

Individual and Business paid members of Smart Insights can use our dedicated Digital marketing strategy and planning toolkit to create and execute their digital marketing plan. It includes a blank Word template workbook for creating a complete plan plus example digital marketing plans.

Our digital marketing strategy and planning toolkit

The Smart Insights Digital marketing strategy and planning toolkit includes these resources

  • Excel spreadsheet audit to identify improvements in your online marketing
  • Word and PowerPoint templates for you to amend to create your plan
  • Example plans for business-to-business and business-to-consumer businesses
  • 7 Steps to Success guide for creating an integrated online marketing strategy
  • An online learning course covering all digital marketing techniques

Learn more about how to access this strategy toolkit

The RACE Planning system

The planning template is structured using the Smart Insights RACE planning framework which covers the key areas of the Digital marketing planning across the customer lifecycle as shown in this chart. If you're interested in creating a digital strategy, see this hub page which collects all of our digital marketing strategy recommendations including guides, templates and blog articles.

graphic of planning system for digital marketing

You can find out more the RACE Planning approach in this post introducing RACE digital marketing planning.

Our planning process and thee template references a simplified version of PR Smith’s SOSTAC® Planning System developed by PR Smith, Dave's co-author on Digital marketing Excellence. It's a great framework since it's simple, memorable, and logical.

The simplified version of SOSTAC® we cover in the template for each of the RACE is:

  • Opportunity - Review current business contribution of digital channels through refining dashboards and set future objectives based on an in-depth marketplace review.
  • Strategy - Create overall digital channel strategy or specific strategy focused on customer acquisition (Reach), Conversion (Act and Convert) and customer retention and loyalty (long-term engagement).
  • Action - Details of specific tactics to implement the strategy such as planning and integrating content marketing, SEO, social media and email marketing into marketing campaigns.

We use this simplified approach since we have found through experience in creating many digital marketing plans, that setting objectives for digital marketing activities works best when part of a process of reviewing existing digital channel performance using analytics (as part of situation analysis) and sales reporting systems combined with reviewing KPIs used for control. It can also sometimes be difficult to separate tactics and actions.

We have another more in-depth post and infographic on how to use SOSTAC®.


PR Smith (2011) The SOSTAC ® Guide - to writing the perfect plan by PR Smith (2011), published by and available at Amazon.

By Dave Chaffey

Digital strategist Dr Dave Chaffey is co-founder and Content Director of marketing publisher and learning platform Smart Insights. Dave is editor of the 100+ templates, ebooks and courses in the digital marketing resource library created by our team of 25+ digital marketing experts. Our resources are used by our Premium members in more than 100 countries to Plan, Manage and Optimize their digital marketing. Free members can access our free sample templates here. Dave is a keynote speaker, trainer and consultant who is author of 5 bestselling books on digital marketing including Digital Marketing Excellence and Digital Marketing: Strategy, Implementation and Practice. To learn about my books, see my personal site Digital marketing books by Dr. Dave Chaffey. In 2004 he was recognised by the Chartered Institute of Marketing as one of 50 marketing ‘gurus’ worldwide who have helped shape the future of marketing. Please connect on LinkedIn to receive updates or ask me a question.