It’s time to rethink hospitality.

Thanks to the dawn of the digital era, most industries are forecasted for timely disruption from new competitors. But it's the hospitality and leisure industry which is forecasted for its own brand of turbulence.

And with a variety of different businesses collected under the umbrella of the industry, the digital transformation on the cards is by no means a simple affair. And that’s where we come in.

Nevertheless, across the entire industry, the focus is the main principle of a technological overhaul: ensuring your business remains compliant with the customer. Keeping up with their changing demands - and monitoring them, too - is key to ensuring you stay up-to-date with your competition.

Modernising and re-defining relevancy is the future of this industry.

Overhaul Operations

The future is now - and the future expects AI, chatbots and data-driven insights to transform your operations, all the while having one eye on the customer, and another on streamlining operations.

Connect With The Customer

Login to the need for platforms your customers expect from hospitality and leisure businesses. Connected platforms can not only provide the experience they deserve, but also provide added insight into your customer.

Match Consumer Demands

Armed with loyalty programmes and content designed to entice and engage customers, meeting their demands and matching their desires has never been more vital - and it's never been easier, either.

On The Production Line

There’s two sides to every story - and this particular tale starts with streamlining operations in the industry. Of course, this itself begins with ensuring the entire team is informed regarding the need to be customer-centric, but fundamental to the technological overhaul for this industry is the need to compete.

Central to this is unlocking new avenues for revenue and growth in order to keep competitive in a readily disrupted industry.

With market pressures and risks threatening the industry - especially that of aviation - ensuring all areas of income is secured is vital. Aviation in particular requires niche support thanks to price transparency, deregulation, and fuel prices which have amped up competition among airlines.

Plus, with customer expectations pushing down on the accelerator, too, fast-paced change is now the norm.

For The Customer

The customer is always right - and they take the spotlight here, too. Each move made by the hospitality and leisure industry focuses on the customer, re-orientating itself to stay relevant and competitive regarding prices and services. And it starts with customer loyalty. Question is, how can one guarantee this?

AI is the first cog in the process, ensuring that fine-tuning both the services on offer and the content directing customers towards them are working like a machine.

This streamlining is further served by the rebranding needed to confirm to customers that you are officially on-trend and prepared to adapt to their ever-changing needs. Aligning with their wants is the message you need to put out, and can only be assured by your marketing and employee-driven service.

We know how to do just that.

Anyone with a growing business needs automation in order to succeed. Our inbound leads and sales due to online inquires grew by 200% month over month.

Michael Garcia Director of Marketing, Answering Legal

You're in good company
Do You Dare Go Digital?

The travel industry might appear a complicated array of businesses, but amongst the hospitality and leisure services is the core principles of a digital transformation shared by other industries: the focus is on the customer. Each service is directed to the customers’ demands, so it suffices to say meeting this is a necessity for survival.

For those with an ear to the ground, this process is also known as a Digital Transformation. A Digital Transformation rethinks how you manage your employees, your clients’ and business’ data, and how you carry out your business operations. Or, in simple terms, a DT is the technological revamp your business needs to stay competitive.

Airlines, for example, will have to follow a course directed at unlocking untapped revenue and sourcing new ways to adapt to changes in the market. Businesses involved in hospitality more generally, on the other hand, will have to focus their attention on their brand, putting customer experience that is powered by data-driven insights and met with AI at the top of their to-do list. New platforms to connect with the customer are set to dominate the industry in its entirety.

There might be no simple answer to your digitalisation, but the core principle of the industry remains unchanged: the customer is always right.

By harnessing third-party services and algorithms in particular, cutting out development time and reaping the rewards of digital innovation are much easier to grasp. From there a technological evolution is possible, and is far easier to achieve.

Put Personalisation At The Fore Of Your Business

If only there was a way to work out what your customers want, and when they want it. There is? Harness the power of data-driven insights to detect their desires, and meet them.

Your business needs to align with your customers’ needs, whether rain or shine. And with cloud computing within your grasp, this has never been easier.

The cloud isn’t the only way to connect with your customers’ specific needs; ensure each member of your team is attuned to analysing and providing the personal experience they expect.

Engage With The Need For Engagement

‘Engagement’ might be the buzzword here, but ‘inspiration’ doesn’t fall too far behind, either. By ensuring your workforce, customers and your brand are directed towards inspiration, your brand can put experience first.

Customer is king - and collaboration is, too. String together the entire business and ensure your employees are also harnessing the power of data-driven insights to engage with the customer experience.

Seeking new solutions for customer engagement starts with walking in their shoes - but seeing things from the retail industry's perspective? That's how you can bring together tech, people, and operations with a monetary focus.

Enforce Efficiency Via Technology

Daring to go digital doesn’t extend as far as downloading that software for this department. By ensuring each member of the team has sufficient digitalisation, communication, and collaboration can streamline the entire business.

Digitalisation goes much further than matching an innovation put forward by a rival business. By maintaining a constant flow of innovation, adapting to new challenges and changes has never been more simple.

These solutions might seem rather generic, but specific ideas for the aviation industry are also required: tailoring operational improvements, debt restructuring, and cash management are just a few of the solutions in-store.

We're Re-Writing Your Business Plan

Taking things technological might seem a challenging feat set to put your troops through their paces, but with Lolly at every step of the way, navigating the new territory need not be difficult. In fact, with our tech-team assessing your business’ exact needs and walking you through each step, you don’t need a map, either! But, if you do fancy finding your way around tomorrow’s business technology, you can start here.