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Running a public service might not be a simple feat, but its purpose is: it’s all about the citizens. From communities, to local workers and business - it's all about bettering those you serve, and not necessarily the government operating the service. Affordability, efficiency, and the ability to respond to what your citizens want and when they want it is fundamental to successfully running a service within the public sector.
And in a readily disrupted industry surrounded by citizens harnessing the power of technology themselves, responding with an ever-adapting set of technologies is key. Sourcing solutions to the need to modernise and utilising limited resources to their full potential is key to the innovation that is a must in this industry.
Thanks to our public sector consulting, we can help you find these solutions.
There’s two sides to every story - and this particular tale begins with the specific services on offer. Whilst the digital transformation of public services is set to encompass the entire team involved, what’s on offer to the citizens - and the public sector clients - is fundamental, too.
And just as the whole system is to undergo innovation, so are the services.
At the core of the innovations expected of the industry isn't actually the creation of new ideas to get your citizens on side: it's really about scaling a concept to a complete service that can adapt, evolve, and meet economic development. Recognising your citizens' needs might be the starting point, but responding to them within an appropriate time period to elevate customer experience is the end-goal.
AI, blockchain, the IoT, and extended reality are at the forefront of this, providing the competitive edge you need with data-driven insights into your citizens.
The services fuelled by a public service are driven by one thing: the employees.
They’re the ones syncing the insights garnered by the wide range of the new technology with the citizens, and they’re the ones ensuring the ideation mentioned previously is put to its purpose and is tailored to their exact needs.
To serve this, the technology put in place must include the entire team at hand, supporting the need for collaboration and communication. Having derived data-driven insights from citizens regarding their needs and wants, the entire team within central government can then put a streamlined service into practice that leaves room for future innovation.
By finding small improvements of efficiency, a collective boost can be asserted. Creating a culture based on the constant adaptation to disruption is central to staying up-to-date and ahead of the curve.
Director of Technology, Simply Brands
The public services industry has always sought to align itself with the citizen. With a broad range of demographics clustering under this term, responding to the exact needs of different groups requires insight that not all technology can grasp. It’s the integration of the innovative solutions to tap into each group that is forecasted for this industry, however.
For those with an ear to the ground, this process is also known as a Digital Transformation. A Digital Transformation is the rethinking of how you manage your employees, your clients’ and business’ data, and how you carry out your business operations.
Or, in simple terms, a DT is the technological rethink your business needs to stay competitive.
This starts with operational transformation, which modernises public services at their core and infiltrates how the public service employees interact, communicate, and create new innovations dedicated to the citizen from the senior partners to the interns.
As this encompasses a broad stretch of services, an even broader stretch of technologies are involved. Blockchain, analytics, the IoT and extended reality might be frequently mentioned, but it’s artificial intelligence which takes centre stage.
Serving a variety of purposes, it has the computational capacity of a computer, and the human perspective your government needs to remain people-centric.
SOURCE YOUR CITIZENS’ EXPERIENCE
Deriving citizen’s desires via data might seem a complicated process best left to the computers, but presenting it in a simple manner is key to maintaining transparency and trust. And computers can do that, too.
GO BACK TO BASICS
Many businesses have already harnessed the power of digitalisation - but this digitalisation is from a decade or two ago. Start modernisation with the basics of your business, and begin the process of attuning everything to the citizen.
MATCH THE TRENDS VIA TECH
By introducing digitalisation across the entire organisation, ideas will pass through innovation faster, and innovation will meet your citizens’ needs at an unmatched pace.
HARNESS THEIR DATA, DON’T RISK IT
Engaging citizens might seem a difficult feat, but ensuring trust is a much simpler - and much more effective - process that can be scored with online protections.
SERVE YOUR CITIZENS, NOT THE SERVICE
Speaking of protecting their data: remaining transparent with how you use data-driven insight, and how it serves the citizen and not your service is key to a trusting relationship.
BALANCE TECH AND YOUR TEAM
AI, analytics and automation might drive insights into your citizens’ wants and needs, but maintaining a human perspective is a must, too. Balancing acts don’t just belong in the circus.
BLEND OPERATING MODELS
Tailoring an experience isn’t just for your citizens; unlock the true potential of technology by merging different operational models to uncover the solution with the greatest efficiency.
CREATE A CULTURE
Instilling an innovative culture doesn’t begin with one employee thinking up an idea - it begins when the whole supply chain has tapped into a sense of innovation, allowing a constant adaptation to a disrupted industry.
ACHIEVE AT SCALE
The public service industry has to think up ideas and then produce them at a scale to match the community. Whilst technology can assist with this and produce a much more efficient answer to a common problem, teaming this with an outcome-lead-focus is key.
+ What is the public service sector?
This sector includes persons that are employed by public authorities. This includes civil servants and public employees. The public sectors include public goods and government services such as law enforcement and infrastructure.
+ What is the future of the public service sector?
The future of the public service sector comes down to the individual employee. From their tech-savvy approach to remote and mobile working, to their data-centric knowledge which relies on analytics, taking an autonomous approach much like a piece of technology is the forecast for this industry.
+ What are the trends in the public service sector?
The trends forecasted for the public service secretary include revitalised management practices that enforce the latest in technological innovation. This stretches to virtual collaboration via remote and mobile working technologies, and innovation projects that rethink how the government operates.
+ How is technology changing the public service sector?
Thanks to data analytics, the public service sector hasn’t just been altered in terms of digital innovation, but how the public services measure their results. Instant results that are easy to detect and provide evidence of social responsibility is already shaping public service policy.
Taking things technological might seem a challenging feat set to rock local government to its foundations, but with Lolly Co at every step of the way, navigating the uncharted territory need not detract from your service. In fact, with our tech-team assessing your exact needs and walking you through each step, you don’t need a map, either! But, if you do fancy finding your way around the future of your public service, you can start here.
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