It’s time to rethink telecommunications.

This tech-driven sector have always been ahead of the curve, with the brains behind media sharing and communication tapping into technology long before a variety of other sectors made the same move. Nevertheless, with the recent hit taken by the industry due to Coronavirus and disruption altering the industry thanks to new competitors entering the industry, firms are not set for plain sailing.

But in order to steady the ship and take on the waves, your firm needs to have the customer front and centre, and then utilise the latest technology to adapt to their lightning-fast changing needs.

Are you up for the challenge?

Innovate Via Customer Insight

Profitability has always been the chief aim of most businesses, but for those operating in this sector, aiming for relevance is now vital. To achieve this, data-driven insights must be harnessed to provide new understanding of the customer.

It's All Artificial Intelligence

Artificial Intelligence is the future of this industry, elevating your productivity by combining this technology with data, analytics, and automation. By providing a scalable solution, you can extend the new tech from the mobile phone to the laptop screen.

Lockdown With Cyber-Security

Tapping into the latest technology solutions might be beneficial for your business, but your secrets to telecommunications success can be threatened by those wishing to access and utilise your data. Secure your customers’ and your business’ details with cyber protection.

On The Production Line

As with most disrupted industries, the telecommunications sector has had to reinvigorate the production of its goods and services. And this starts with those all-important customer insights - from here, other digitalisation efforts can be realised.

Specifically, the technology involved in this includes software-driven network services to revive network operations, applied intelligence to spread smart tech across each avenue of your business, and the necessary cybersecurity required to protect your business from online threats.

This is especially vital as the industry moves online.

Creating a culture based on the constant adaptation to disruption is central to staying up-to-date and ahead of the curve.

For The Customer

There are two sides to every story - and this particular tale starts with the customer. Telecommunication rests on a simple principle: providing for the audience’s needs and wants in order to driven profitability. The thing is, ensuring this can be secured isn’t as simple as it sounds.

To unleash the power of the customer’s insights for your business, you need to tap into a personalised customer experience driven by the latest technology. This encompasses automation, hyper-personalisation, and AI to forge value generation. Blockchain can also be utilised, bringing the latest tech to each employee.

Although this industry might be ahead of others given its digital perspective and products, this doesn't mean new technology isn't valuable. In fact, it's a necessity in order to intrigue and invite new customers.

The customer is always right, right?

Anyone with a growing business needs automation in order to succeed. Our inbound leads and sales due to online inquires grew by 200% month over month.

Michael Garcia Director of Marketing, Answering Legal

You're in good company
Do You Dare Go Digital?

For those with an ear to the ground, this is also known as a Digital Transformation.

A Digital Transformation rethinks how you manage your employees, your clients’ and business’ data, and how you carry out your business operations. Or, in simple terms, a DT is the technological revamp your business needs to stay competitive.

And whilst the telecommunications sector might already be anchored firmly in the 21st century and have ‘competitivity’ at its core, this industry is not set to sit out of the latest changes in the world of business. If anything, the pace of change in this industry instead suggests the need to stay agile against competitors is more vital than ever.

To achieve this and ensure your business stays afloat, certain technologies framed around data-driven insights sourced from customers are the fundamental building blocks of your future. From reassessed advertising capabilities, to the new audience experience, this new wave digitalisation will leave no stone unturned. Can your business move with the tide and not be washed away by sudden changes in factors beyond its control?

With an ever-changing industry targeting different avenues of customer-interest, it is vital your business adapts, and adapts fast.

Put Personalisation At The Fore Of Your Business

Marketing platforms are now the battlefields for big brands looking to make their name in the industry - a personal touch need not only extend to customer service representatives.

With the whole world online, your customers are never too far from the shelter of the cloud. Tap into the new way to connect with customers, and maximise marketing.

Your clientele might know what they want, but you can make it that much easier. Thanks to freshly sourced data, discovering their demands and aligning the products to their needs only takes a tap or two.

Engage With The Need For Engagement

Your marketing capabilities are at the forefront of your fight to find customers and keep ‘em hungry for more. And the latest way to secure this victory is via innovation with digital video.

By implementing the personal touch for each step of the purchase process from researching your products, experiencing your marketing, to handing over their financial details, your customer can be engaged at every step of the way.

In this day and age, business leaders aren’t the only ones that want to tap into digitalisation. Your customers are also harnessing the power of the latest technology, so much so that innovation is an attractive asset to any business.

Enforce Efficiency Via Technology

Seeing the future no longer requires a crystal ball; use predictive insights to forecast the future of your business, and align its key components including customer service, marketing and finances.

Applied intelligence doesn’t just sound like any ol’ innovation that can elevate your efficiency. It has the potential to both solve challenges and bring smart technology to your entire business.

By introducing the necessary technology to each employee, you can streamline even the simplest tasks and create the culture of innovation required to shave wasted time off the clock.

We're Re-Writing Your Business Plan

Taking things technological might seem a challenging feat set to put your troops through their paces, but with Lolly at every step of the way, navigating the new territory need not be difficult. In fact, with our tech-team assessing your business’ exact needs and walking you through each step, you don’t need a map, either! But, if you do fancy finding your way around tomorrow’s business technology, you can start here.