Process Audits

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Any business is defined by the processes that operate at its core. Lolly can audit your processes to ensure they keep working at optimum efficiency, thereby achieving goals faster and more effectively.

Maintain company efficiency with a process audit

Regular process audits are crucial to maintaining process efficiency but sometimes staff engagement tails off. Lolly can ensure that at the completion of process documentation all stakeholders are involved in the future examination and streamlining.

What Are The Benefits

How Can A Process Audit Help?

A process audit looks at the specific processes, activities, and functions, which are carried out by a business. The auditor, carrying out the audit, examines and compares the working processes along with the existing process documentation, to discover where the two don’t match and need to be streamlined.

Any change project in business is a tough call, but process-based change is particularly difficult. Process audits undertaken by internal staff can falter when the auditors are so involved with the processes day-to-day that they lose perspective. Unable to see the wood for the trees, they lose all objectivity and can finish in a spiral of confused planning and hesitant decision-making.

This is where an external auditor, such as Lolly, can offer the clarity and insight of an external perspective. Suddenly, what needs to be changed, and by how much and when is apparent to all parties with new precision.

Learn more about our process

Our Process Auditing Plan



The client company liaises with the auditor to establish the scope and timing of the audit. In this planning stage the company and the auditor document the establishment of procedures and objectives, as well as the level of engagement. An overall audit program is created.


Laying the Ground & Research

The internal controls of the client company are examined by the auditor to establish their history, updating and appliance. Existing SOP’s and compliance certifications are thoroughly examined at this stage. Interviews are conducted if necessary and existing processes and documentation are tested for effectiveness.



The conclusions drawn from the investigation of the internal controls are collated into a draft report, which is circulated for feedback. After discussion, full corrective action plans are drawn up into a final action plan, which is then sent to all stakeholders.


Follow Up

When the final action plan has been put into place staff can be interviewed once again to check for problems or inaccuracies. Each process and the accompanying documentation need to be verified. A re-audit needs to be diarised regularly to ensure ongoing quality and safety and to pinpoint non-conformances as soon as they occur.


Previous Clients

Hear from our past success stories.

Above all, it was the higher revenue we saw month-on-month which confirmed the benefits of our process optimization and automation; instead of laboring over admin, we can now focus on building deeper relationships with patients. They've put the human element back in our business.

Lolly Co do a fantastic job, and are a pleasure to work with. They are clearly extremely competent at what they do, and have produced a system that is very clean, modern and successfully automates many of our day to day tasks. As experts in their field we wouldn't use anyone else.

I worked with the team on a custom rank tracker using an API, Big Query, and Google Data Studio. The group exceeded my expectations on timing and cost for the build. I got regular updates every step of the way, and there was never any uncertainty about what was happening. Already going back for phase two to add more features.

What Does Process Design Improve

Process Design & Performance

It is well established that process design actually determines performance. Process design involves the documentation of which people perform what tasks, as well as the order they perform them in, where they perform them, with what information and to what level of accuracy. Often redesigning processes is the only way to radically improve performance. A redesign is usually cost-effective, by eradicating errors, delays, and costs, while also inspiring process innovations.

How Do they work

Methodology behind Process Audits

At the beginning of the process audit background information is gathered to understand the area of the audit, the responsibilities, and the existing procedures in place. Using an audit program, the audit objectives and methodology are documented, which act as a blueprint throughout the audit procedure. The fieldwork or evaluation stage of the audit assesses the existing internal controls and compliance, as well as other relevant records and resources. Auditors may need to interview departmental staff to understand individual records and practices however auditors understand disruptions must be minimized.

When the information from the audit has been analyzed, it is presented as a written report, which may be a draft for further revision or as a final document. This is shared with the stakeholders in the process audit, where client responses and corrective action plans can be integrated.

Why us

Why choose Lolly?

Lolly’s expertise is in helping businesses to navigate the increasingly complex world of business automation. We have a very unique insight into how business processes should work, and how to get the most out of an audit. We can help you pinpoint exactly where you’re wasting time and money with a process audit.

Frequently Asked Questions


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The term ‘internal control’ is commonly used by auditors as they plan and carry out process audits in a business. Any company or organization will have accounting and operating systems that are reliant on functioning controls. These internal controls document measures taken by the organization to manage numerous activities including examples such as:

  • Safeguarding assets from waste and fraud
  • Accurate and reliable accounting records
  • Encourage and measure compliance with documentation
  • Evaluate the efficiency of operations

The length of an audit is dependent primarily on the scope of the audit and when the last audit was conducted. Once the planning stage at the beginning of the audit is completed the auditor should be in a position to give a broad estimate of the time required. If the audited company is large, the audit in different departments may not be continuous. You will most likely be called on to provide documentation for the internal controls in your department.

All documentation relating to the internal controls of your department will need to be forwarded to the auditors. This documentation can include departmental policies, procedures, checklists, and manuals.

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