Robotic Process Automation Services

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You may not have come across RPA (robotic process automation) before, but soon, you will be hearing about it every day, as digital transformation remaps the business world. RPA is a form of business process automation that uses software robots or ‘bots’ to automate. This enables you, for once, to really knuckle down on higher-priority tasks.

So, who’s using RPA?

RPA is by no means the preserve of multinationals, in fact, the limited resources and budgets of smaller companies means RPA’s adaptability can radically transform their daily operations. The penalty of ignoring digital transformation is harsh, with the loss of hard-earned competitive edge or worse still, being forced out of the market. With trade in RPA expected to exceed $2 billion in 2022, RPA is very much the future, not a fad.

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How can RPA help?

RPA is a form of business process automation, where robots or ‘bots’ mimic many of the existing routine human-computer interactions. They carry out these interactions independently, repeatedly and best of all quickly.

Two key benefits of RPA are the time saved during the working day and the accuracy of stored data. RPA works quickly and efficiently and doesn’t keep an eye on the clock or slope off for yet another family event.

For routine tasks such as invoice management and data entry RPA can work 24/7 to ensure the job gets done. Similarly, the accuracy of input is second to none - off days and mistakes are a thing of the past with RPA.

Learn more about our process

4 Automation Process Steps



We deep-dive your entire business process systems using a series of workshops to understand the current state of play. We like to involve most of your staff, so no stone is left unturned. From this, we can define objectives and find opportunities, thereby calculating how much value automation will add to the current setup.



The first part of the design is functional, where all your existing and desired processes are converted into working automation solutions. The second part involves documenting these automation solutions into a cohesive plan that spans your entire organization. This blueprint needs to be verified by all stakeholders, as it defines the software construction



The technical details and specifications are transformed into a series of working solutions that integrate all the components into one application. This summarizes the logic of the processes, transforming them into a business process application. Once complete, the RPA processes need to be certified to verify their operation.



Live testing can start in the production environment. Any minor unforeseen problems can be smoothed out as processes are sequentially tested. All stakeholders are kept in the loop about implementation, so they become the eyes and ears in day-to-day operations.

Previous Clients

Previous Clients

Hear from our past success stories.

Above all, it was the higher revenue we saw month-on-month which confirmed the benefits of our process optimisation and automation; instead of labouring over admin, we can now focus on building deeper relationships with patients. They've put the human element back in our business.

Lolly Co do a fantastic job, and are a pleasure to work with. They are clearly extremely competent at what they do, and have produced a system that is very clean, modern and successfully automates many of our day to day tasks. As experts in their field we wouldn't use anyone else.

I worked with the team on a custom rank tracker using an API, Big Query, and Google Data Studio. The group exceeded my expectations on timing and cost for the build. I got regular updates every step of the way, and there was never any uncertainty about what was happening. Already going back for phase two to add more features.

Different types of RPA

What are the different types of RPA tools?

Assisted Automation

This is a workstation level of assistance, where a bot is deployed on the user’s desktop. The bot works in conjunction with the user to automate certain tasks, such as searching for customer information.

Unassisted Automation

When software robots are deployed to work autonomously ‘behind-the-scenes’ in your servers this is classed as unassisted automation. There is little need for human intervention – that must be good news! Ideal tasks for unassisted automation include collecting client data and dispatching invoices.

Hybrid Automation

As a combo of assisted and unassisted automation, hybrid automation enables employees and software robots to work as a team. The RPA software is automated to run the tasks of the ‘bots’, as well as overseeing the employee’s work.

How can RPA help in the long term

Generate long-term benefits with RPA

Here at Lolly, using process workshops, we analyse and model each business application, which equips us fully to create the optimum custom RPA tool.

Integrating robotic process automation into your business can have a hugely beneficial impact on your service teams. By eliminating many of the repetitive tasks, such as data entry, staff can enjoy more autonomy enabling them to concentrate on more creative tasks.

Better still, once we drive down into the heart of the business it’s not unusual to discover that we can use RPA in more than 37.29% of business tasks. Which often equates (on average) to a ROI of 10x?

Who benefits

Which departments particularly benefit from RPA?

Human resources
Any human resources department manages a substantial and diverse catalogue of information about staff. This makes HR ideal for RPA. Time and attendance management, payroll, as well as storing and locating employee history can all be allocated to RPA.

Customer service
The necessity for personal contact required by the customer service department regularly leaves staff time poor. Consequently, routine tasks take a back seat, which creates the inevitable backlog. RPA can cover many of these tasks, including initial customer service enquiries and high priority enquiries needing human involvement.

The extensive customer and third-party data stored by the marketing department can be swiftly stored and integrated using RPA. Similarly, sales leads can be qualified and nurtured to improve conversions, while sales and marketing automation ensures higher productivity.

Finance departments carry a burden of responsibility. They must accurately store and compile thousands of invoices and purchase orders, while also collating them for business reports. Every business is unique but Lolly's RPA solutions can be custom built to create financial reports, budgets, day-to-day accounting and reconciliation.



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RPA is a form of business process automation that uses technology to automate. Software robots or ‘bots’ are developed to automate tasks that can routinely take up a lot of time. The software robots or digital workers emulate human activity by operating in digital systems and software.

There are lots of different processes in your business that can be automated. Most departments in a company or organization will have some repetitive tasks or tasks that rely on manual labor, which are appropriate for RPA.

Often when RPA is deployed in a company or organization there is an improvement in several areas including efficiency. By transferring many of the mundane and routine tasks, such as manual data entry, to RPA software staff are freed up to concentrate on more important tasks that can help the overall efficiency of the organization.

Similarly, the accuracy of tasks is improved at the same time. With the element of human error removed the performance of each department is improved

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