Will Customer Service Representatives Be Automated?

Customer Service Representatives

There is a Medium Risk that we'll automate your job!

Be worried: Customer service representatives are handling a fair amount of paper pushing and math tasks that our robots can easily automate. Time to re-train.

By automating your job
we can save your boss $46,424*

*Over the course of three years once our robots handle 55% of your tasks.

55% Of Your Job Can Be Automated By Our Team

Customer service representatives job description: Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Average Wage: $35,170

Customer Service Representatives Skillset

Reading Comprehension
56.33%
Active Listening
62%
Writing
50%
Speaking
62%
Mathematics
35.33%
Science
0%
Critical Thinking
54.17%
Active Learning
48%
Learning Strategies
48%
Monitoring
50%
Social Perceptiveness
50%
Coordination
50%
Persuasion
50%
Negotiation
48%
Instructing
45.83%
Service Orientation
58.33%
Complex Problem Solving
50%
Operations Analysis
12%
Technology Design
8.33%
Equipment Selection
0%
Installation
0%
Programming
10.33%
Operations Monitoring
20.83%
Operation And Control
0%
Equipment Maintenance
0%
Troubleshooting
0%
Repairing
0%
Quality Control Analysis
8.33%
Judgement And Decision Making
48%
Systems Analysis
35.33%
Systems Evaluation
33.33%
Time Management
45.83%
Management Of Financial Resources
2%
Management Of Material Resources
2%
Management Of Personnel Resources
33.33%

2,707,040

Jobs at rISK

2.094%

of the USA workforce

Powered by