The education sector is a unique industry with its foundations stretching back through human history. But that doesn’t mean it hasn’t undergone digitalisation recently, nor does it mean it is exempt from the technological rethink expected in today’s world. This is especially true given recent changes due to Coronavirus, which has swapped the whiteboard for the laptop screen.
But this crisis, amongst other trends, has invited discussion regarding how we learn, how we teach, and how we will be doing both in the future. From how education facilities operate, to how we support the students, we can all agree on one thing:
The apple will be the last physical object to change hands between children and teachers.
The services fuelled by the education sector are driven by one thing: the teachers. They’re the ones putting the data-driven insights into practice and including the ‘fail-fast’ approach to innovation, and they’re the ones ensuring the ideation mentioned previously is put to its purpose and is tailored to their exact needs.
To serve this, the technology put in place must include the entire team at hand, supporting the need for collaboration and communication. Having derived data-driven insights from citizens regarding their needs and wants, the employees can then put a streamlined service into practice that leaves room for future innovation.
Creating a culture based on the constant adaptation to disruption is central to staying up-to-date and ahead of the curve. AI, blockchain, the IoT, and extended reality are at the forefront of this, providing the competitive edge you need with data-driven insights into your citizens.
There’s two sides to every story - and this particular tale focuses on the students and the demand for the education in question. It’s for this reason that the digitalisation of education centres on the data-driven insights into what your students want and need from their education.
Central to the innovation, however, isn’t necessarily the creation of new ideas to entice citizens: it's about moving from the abstract of an idea to producing it at the scale and speed required for a public service to maintain efficiency and respond to demand.
You need to curate customer satisfaction and move with the tide of demand to maintain business stability, all the while upholding the standards required of such complex products. Balancing the ever-changing technological trends for your operations and for the customer are feats not to be taken lightly.
Michael Garcia Director of Marketing, Answering Legal
The education sector is all about the student. With a broad range of people potentially clustering under this term, responding to the exact needs of different groups requires insight that not all technology can grasp. But it’s the integration of technology to tap into each group that is forecasted for this industry, however.
For those with an ear to the ground, this process is also known as a Digital Transformation. A Digital Transformation rethinks how you manage your employees, your clients’ and business’ data, and how you carry out your business operations. Or, in simple terms, a DT is the technological revamp your business needs to stay competitive.
The specific technology driving this pivots on the data-driven insights constantly garned from customers and thus the students, as well as the security of this data. This is especially true of younger students in the mandatory system. Harnessing their data is not only near impossible but also unethical, as is failing to protect their details.
On top of this, introducing technology that can improve leadership skills and a workplace overhaul to oversee the implementation of the digital strategy is forecasted for this sector.
Only recently has analytics, automation, the cloud, and the Internet of Things been integrated into the industry’s technological stance. And only recently have your competitors realised the importance of staying one step ahead. You need to keep up.
SOURCE YOUR STUDENTS’ EXPERIENCE
Deriving student’s desires via data might seem a complicated process best left to the computers, but presenting it in a non-complicated way is key to maintaining transparency and trust. And computers can do that, too.
GO BACK TO BASICS
Many sectors have already harnessed the power of digitalisation - but this digitalisation is from a decade or two back. Start modernisation with the basics of your business, and begin the process of attuning everything to the student.
MATCH THE TRENDS VIA TECH
By introducing digitalisation across the entire organisation, ideas will pass through innovation faster, and innovation will meet your students’ needs at an unmatched pace.
HARNESS THEIR DATA, DON’T RISK IT
Engaging students might seem a difficult feat, but ensuring trust is a much simpler - and much more effective - process that can be scored with online protections that are a must with minors.
SERVE YOUR CITIZENS, NOT THE SERVICE
Speaking of protecting their data: remaining transparent with how you use data-driven insight, and how it serves the student and not your service is key to a trusting relationship.
BALANCE TECH AND YOUR TEAM
AI, analytics, and automation might drive insights into your students’ wants and needs, but maintaining a human perspective is a must, too. Balancing acts don’t just belong in the circus.
BLEND OPERATING MODELS
Tailoring an experience isn’t just for your students; unlock the true potential of technology by merging different operational models to uncover the solution with the greatest efficiency.
CREATE A CULTURE
Instilling an innovative culture doesn’t begin with one employee thinking up an idea - it begins when the whole supply chain has tapped into a sense of innovation, allowing a constant adaptation to a disrupted industry.
ACHIEVE AT SCALE
The education sector has to think up ideas and then produce them at a scale to match the community. Whilst technology can assist with this and produce a much more efficient answer to a common problem, teaming this with an outcome-lead-focus is key.
Taking things technological might seem a challenging feat set to put your pupils through their paces, but with Lolly Co at every step of the way, solving this problem need not be difficult. In fact, with our tech-team assessing your business’ exact needs and walking you through each step, you don’t need a map, either! But, if you do fancy finding your way around tomorrow’s business technology, you can start here.
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