Running a business has always been a challenging feat, but there’s one part that business owners really struggle with: knowing exactly how to satisfy the customer. How can you be sure that you have met their standards? And how can you be certain that this part of the website is putting them off?
This is where Net Promoter Scoring comes in. By allowing you to analyse your customers on a new level with loyalty, satisfaction, and risk, you can compare your business’ customer experience to the rest of your industry. And if you want to trial something new, you can see its impact in real-time.
Harness the power of this data resource, and measure your content and marketing's impact on your customers to ensure each web visitor is a conversion.
It’s your business - it’s your business solution. We start by considering all of the facets of your business including size, type, and the industry it operates in to determine the exact capabilities you should be looking for with your NPS software.
Our services go much further than simply installing your software, and then integrating the subsequent data collected with your CRM and other databases; training your team to tap into this data is just as valuable as hitting ‘download’.
Your business isn’t aiming to stagnate, is it? That means our services need to be rethought at every step of the way in order to garner the maximum value of NPS. We open a constant dialogue with your team to match your business as it shifts and settles.
PERSONALISE THE EXPERIENCE
Knowing your customers’ exact needs might be the obvious benefit of NPS, but it’s the ability to segment your customers and their exact needs is the trick to curating a personalised marketing experience for your clientele.
ENGAGE WITH THE NEED FOR ENGAGEMENT
Determining which products, services, and features are enticing your customers is the key to unlocking the true power of your marketing. Whether you're trialling a new website way-of-doing-things, or putting a new product forward, you can determine what makes your online visitors tick.
ENFORCE EFFICIENCY VIA TECHNOLOGY
Marketing has always been hit-or-miss. Waiting for your latest campaign to gather a few customers can swallow up both time and money - and you can’t afford to lose them. But with data pointing out your next marketing move, you can be sure that your next campaign will be a hit.
Michael Garcia Director of Marketing, Answering Legal
We start by opening a dialogue with your team. We assess your business, focusing on its website, customer service, and marketing to determine the benefits and thus the focus of your Net Promoter Scoring. As this tends to diverge based on industry, a detailed overview of your business is key to our services.
From here, we can determine the level of training we need to instil in your business for your employees to harness the maximum potential from the data, and the other tools that can ensure this software can satisfy your business’ needs.
This is a business-wide shift that deepens your team’s analysis of your operation’s impact on the customer. And this requires a plan for the whole company.
Once we’ve laid out the strategy, we start installing the software. We integrate the NPS data with your databases, and train your team to ensure that the data can be instilled across your entire organisation. This doesn’t just extend across the team, but across your multiple websites for international businesses.
Plus, with features that allow you to detect dissatisfied customers, resolve the issues that lowered their scores and ensure their next visit will make them a promoter, you can monitor the impact of your latest business move in real-time.
Additionally, with the ability to bring your NPS data together with your other business-based data, such as operational or financial data, you can be provided with an overview of your business.
Our services don’t end when you click ‘install’. As previously mentioned, we pride ourselves on the constant dialogue we maintain with your team. By rigorously testing and performing maintenance on the software, we can ensure it suits and shifts with your business.
This goes beyond the software: retraining staff in the capabilities of your altering NPS is at the forefront of our maintenance services, as is responding to their perspectives. No one knows your business better than you do, so it follows that polishing and perfecting your software requires both employee and customer feedback.
We focus on providing tailored solutions, not a one-size-fits-all fix. This is why the maintenance process is a fundamental building block to our services.
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